FAQ
Prices and Payment
We accept payments via Visa and Mastercard. Payment will be charged when the item is handled for printing and shipping.
All prices are listed in Danish Kroner (DKK) and include VAT.
Shipping
Orders will be processed and dispatched the first comming monday. If it’s urgent, please leave a comment in the order and reach out to us on hello@formofform.com.
We ship with GLS within Denmar. Most packages will be delivered to a nearby collection point. Upon dispatch, you will receive information on how to track your package.
Delivery within Denmark typically takes 1-3 business days. Additional 2 days if the item requeres framing.
Consumer Rights
Standard consumer rights apply. If an item is unsatisfactory, you are entitled to a replacement at no additional cost.
You are not entitled to return an item if the defect is due to improper handling.
Returns and Refunds
If, for any reason, you are not satisfied with your purchase, simply send us a photo of the item, and we will either send you a replacement or refund your purchase, according to your preference.
You have 14 days to return an item purchased from our webshop. The 14-day period starts when you receive your item.
To return an item, contact us within 14 days of receipt by emailing hello@formofform.com.
Items Eligible for Return
The following items are not covered by the right of withdrawal:
Custom-made items.
Sealed items that are not suitable for return due to health or hygiene reasons if the seal is broken.
Return Process
To exercise your right of withdrawal, return your order without undue delay and no later than 14 days after notifying us.
You are responsible for the return shipping costs. Additionally, you must pack the items securely and include your order confirmation.
Refunds for Returned Items
If you return an item, we will refund your purchase using the same payment method you used.
We reserve the right to withhold the refund until we have received the returned item.
Return Address
Please use the following address for returning items:
Formofform
Co. Fastland
Mejlgade 71, st. tv.
8000 Aarhus C
Denmark
Data Policy
At Formofform, we are dedicated to protecting your personal data. This policy outlines how we collect, use, and safeguard your information in compliance with applicable data protection laws.
Data Collection and Use
We collect personal data when you visit our website, make a purchase, subscribe to our newsletter, or contact customer service. This data includes your name, address, email address, phone number, and payment information. We use this data to process and fulfill orders, communicate with you, provide customer support, send newsletters and promotional offers (if subscribed), and improve our services and website.
Legal Basis and Data Retention
We process your data to fulfill our contract with you, based on your consent, to comply with legal obligations, and for our legitimate interests. We retain order information for seven years due to tax regulations and keep contact information for marketing until you unsubscribe.
Data Sharing and Security
We do not sell your personal data. We share it with service providers to process orders, with authorities if required by law, and with IT service providers for hosting and maintenance. We protect your data with appropriate technical and organizational measures against unauthorized access and other risks.
Your Rights
You have rights to access, correct, delete, restrict, object to the processing of, and receive your data in a portable format. You can also withdraw consent at any time. To exercise these rights, contact us at hello@formofform.com, and we will respond within a reasonable timeframe.
Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
Policy Changes and Contact
We may update this policy occasionally. Changes will be posted on this page with an updated revision date. For questions or concerns, contact us at:
Formoffmorm
Co. Fastland
Mejlgade 71, st. tv.
8000 Aarhus C
Denmark
Email: hello@formofform.com
Thank you for choosing Formofform. We value your privacy and are committed to protecting your personal data.